Refund Policy
1. General Provisions
1.1. This Refund Policy describes the terms and procedure for refunds of payments made for paid plans of the SmartSplitAI Contract Review service (the "Service").
1.2. SmartSplitAI is intended for legal entities, individual entrepreneurs, and other persons using the service for professional or entrepreneurial purposes. If mandatory provisions of applicable law grant additional rights to a specific user, this Policy does not limit them.
1.3. This Policy does not limit mandatory rights granted to the customer by applicable law, if such rights apply to the relevant relationship.
2. Tariffs and Nature of the Service
2.1. The Service provides the following paid tariffs:
- One-time review — one contract review, valid for 90 days from the payment date. Not a subscription, does not renew automatically.
- Time-limited packages — a fixed number of reviews per month, valid for 30 days from the payment date. Not a subscription, do not renew automatically. Unused reviews do not carry over upon expiry.
- Freemium — a free tariff with limited functionality. Does not create payment obligations.
2.2. The service is deemed provided at the moment the analysis is completed and the report becomes available to the user in the Service interface.
3. Request Period and Procedure
3.1. Each refund request is reviewed individually. Automatic refunds are not promised. The review takes into account the analysis status, availability of a usable report, technical errors, the actual scope of the service provided, and mandatory provisions of applicable law.
3.2. A request should be sent to info@smartsplitai.net. The request should include: the email associated with the account; the date and amount of the payment; the tariff or review identifier (if known); and the reason for the request.
3.3. The Service reviews the request within 10 (ten) business days and notifies the user of the decision. The resolution and settlement method are determined individually after reviewing the circumstances.
4. Refund Before Use
4.1. If no review within the paid tariff has been started, the user is entitled to request a full refund.
5. Partially Used Package
5.1. After using at least one review, a standard proportional refund for the remaining reviews is not provided.
5.2. After a usable report has been provided, the service for that review is generally deemed rendered.
5.3. Exceptions under which a refund may be reviewed individually:
- a technical malfunction of the Service that affected the ability to use the reviews;
- erroneous double charge;
- erroneous payment (incorrect tariff, incorrect amount);
- mandatory requirements of applicable law;
- individual support decision.
6. Technical Analysis Failure
6.1. If, for technical reasons, the analysis did not produce a usable result (error status), the Service administration may offer a repeat analysis, review restoration, internal credit, or a refund — depending on the circumstances of the failure.
6.2. A repeat does not create a new charge, does not consume the tariff, and does not send a duplicate notification.
6.3. The Service does not promise automatic refunds or automatic repeat analysis.
7. Erroneous Double Charge
7.1. In the event of an erroneous double charge of the same amount, the user is entitled to request a refund of the overpaid amount. Such requests are processed with priority.
8. Refund Method
8.1. A refund is made to the original payment method, when technically feasible. The crediting period depends on the payment infrastructure and the issuing bank.
8.2. The method and timeline of the refund are determined individually after processing by the Service administration, taking into account the payment provider through which the payment was made.
9. Chargeback
9.1. Upon receiving a chargeback, the Service is entitled to temporarily suspend: the use of paid unused reviews; the execution of new paid transactions.
9.2. Pending resolution of the dispute, the Service shall not: delete the account; delete documents and results; block access to already paid and undisputed data; or declare the user a violator.
9.3. The chargeback procedure is governed by applicable law and the rules of the payment provider.
10. Termination of Access After Refund
10.1. Upon approval of a refund, access to the corresponding functionality and unused reviews of the paid tariff is terminated.
10.2. Previously generated reports remain accessible while the account is active.
11. Changes to the Policy
11.1. The Service is entitled to amend this Policy. The new version takes effect upon publication.
11.2. Payments made before the new version takes effect are governed by the terms in effect at the time of payment.
12. Contacts
Email: info@smartsplitai.net
Website: https://app.smartsplitai.net